Our suits and masks are 100% handmade in order to guarantee our customers the best quality and the highest level of satisfaction. Thus, production time lasts around 4 weeks after we receive your payment either on our Paypal account or on our Noris bank account.

In-stock items are available immediately after payment (delivery time between 3 and 5 days).

• Parcels are shipped with Deutsche Post for Germany.
• Parcels outside Germany are sent with DHL.
• If you prefer to pick up your parcel at our office in Berlin, please chose « Zentai Experience » as carrier. If you want to leave us your telephone number (faster), you can do it in step 3 of CHECK OUT (Address) in the block: « If you want to leave us comment about your order, please write it below. » We will let you know as soon as your order is in Berlin.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them..